Refund Policy
Refund & Return Policy
Last Updated: June 13, 2026
At E2 Health Institute, we are committed to providing high-quality products that support health education and well-being. If you are not fully satisfied with your purchase, we're here to help.
Digital Products
Due to the nature of digital downloads, all sales are final. No refunds, returns, or exchanges will be issued for digital products.
If you experience issues accessing your purchase, please contact us and we will be happy to assist you.
Returns
We accept returns on eligible physical items within 14 days of delivery.
To be eligible for a return:
• Her Comfort Box must be unopened, unused, and in its original sealed packaging.
• Individual items included in Her Comfort Box must be unused and unopened.
• Products must be in the same condition in which they were received.
• Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
• Opened or used Her Comfort Boxes
• Opened or used personal care, wellness, or health-related products
• Digital downloads
• Items marked as final sale
Refunds
Once your return is received and inspected, you will be notified of the status of your refund.
If approved:
• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for processing.
Return Shipping
• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• We recommend using a trackable shipping service.
Damaged or Incorrect Items
If your Her Comfort Box arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
We will either:
• Replace the item at no additional cost, or
• Provide a full refund if a replacement is unavailable.
Contact Us
For return requests, refund inquiries, or questions regarding your order, please contact: